The Client

The client is a reputed organisation in automobile battery service industry who has PAN-India operations with a corporate office in Bangalore and they are planning to expand their car battery service into the global market. The client has been in this field for more than 10 years and is now making plans for expansion overseas with best service technician team management in all branches. Therefore, they intend to make their team utilization aligned to their goals, by implementing a strong service technician automation solution.

The Business Requirement

As a reputed automobile battery service industry, the client is planning to implement a versatile service tasks automation solution across their company to help them move up to the next level in their business of battery servicing globally. Their focus is on closing open service requests on-time & increase customer satisfaction on a monthly basis. For the service industry, the monthly service requests target achievement plays an important role in increasing revenue generation on yearly basis. The market sees a huge number of customer facing challenges in utilising a product and so they need an instant solution for it which can be achieved with an effective customer management software.

The Solution Implementation

Most companies in the automobile service industry deviate in achieving their monthly planned targets without having an automated and organised solution for their on-field service technicians. This reflects in deviation in achieving the planned yearly revenue generation too, as the customer satisfaction is decreased due to high open service requests. Although the service company offers their customers higher offers, they tend to deviate in providing an instant and qualified solution to them, which becomes a barrier for growth and reputation.

To solve this problem Trinetra iWay Service Technician Management app has provided a service management tool to the client. This tool expedites the service tasks management based on the ETA effectively. By providing the company with a complete service business management solution in addressing the customer needs, it has enhanced the on-field service technician’s productivity distinctly.

Schedule deviation can also be tracked by the tool with comprehensive task deviation reports & self-avoidance of deviation can be done with productive calendar notifications. The real time and quick notifications over service executive monitoring mobile app also assists the technician to be better aware of tasks due. This improves the on-time schedule completion of high priority tasks by automating the service process. This also helps to increase their revenue generation, by qualified support/service closure with quick TAT.

The Benefits of the solution

• Automate, Be Productive, Close More service requests.
• Quick closure of high priority open supports.
• Instant upload of the photograph of service provided.
• Improving Customer Satisfaction.
• Improved locations tracking, operations and performance.
• Quick analysis of self-performance.
• Effective utilization of service technicians.