FAQ

We know that customer are the king and the solution that we provide to you is also a customer focus, as primarily we work towards the customer satisfaction always. The categorisation of the customer can be done with the priority like high, warm and low. You can categorize the customer into dealer, farmer, distributor, retailer and any other field to be added means that can be also supported with our Mobile Resource Management App.

Trinetra on field staff management app provides the application with restrictions and automatic enabling of all the pre-requisites like GPS, GPRS and battery optimization and the location will be received in 2G,3G and 4G networks. Trinetra as a GPS location based service provider is experienced to 8 years and we are always planning to provide the best to our customers and work towards the client satisfaction which lead us to do effective tweaks, changes and releases based on the version changes and other trending market difficulties.

We believe POB is Place of Business. There is an option in the solution to maintain places of interest. In this regard, client places, head office, branch office, etc. can be marked and even receive notifications once the executive reaches there.

Trinetra Mobile Resource Mananagement App provides the web-based application with a cloud computing solution which will be having high capability to handle huge number of data with instant updates over your assets. Historical information can be retrieved from the application in data format which will be useful for your future decision making based on data analysis received from the software

Yes, our on field schedule management app can do daily visit schedule , reaching client location on provided time and spending time inside Client location can be monitored, even as per your need we can also get the total distance travelled and location information to cross verify and reimburse

Yes we can , we also have Report Scheduling option to know the expenses claimed by the on-field executives and we can receive this report automatically to our email using which the calculation of the expenses reimbursement can be done quickly.

Trinetra Mobility Solutions provides the comprehensive landmark module where the customer locations can be marked as landmarks in circular format, so if the executive reaches the customer location then the landmark name will be displayed in the report through which you can confirm that the executive had went to the customer location as per the plan given.

Yes, Scheduling of reports available in our Fieldforce management software where the reports can be scheduled to the users email id by selecting the type of reports, various report criteria and the recipients to whom the selected reports should be scheduled. These reports can be exported in PDF, Excel & Word formats. The user can schedule the reports to be received in regular intervals (Daily, Weekly or Monthly), as per the requirement.

Yes, our Mobileapp for fieldforce management solutions, targets can be set for executives to attend to a no. of clients or service calls. Their performance can also be measured on a daily, weekly or monthly basis and provide rewards based on their performance.

The alarm notification will be great breakthrough. If an asset is having some problem like battery drained, no GPS conditions the portal will get an immediate alert with the location.

Travel history of the field executives can be taken at the end of the day and the same has been compared with the schedule history where the tasks progress will be available and come up with the conclusion that the executive met the customer as per the plan or not.

Yes. Mobile Resource Management App will work in remote areas. If there is a cut down in GPS and GPRS connection the data will be stored and it will be sent to the server after the connection comes up.

Trinetra always do a market research before implementing a Mobility Solution to provide the best solution to our customers. As a part of the same we have done an in-depth analysis on the business flow and scenario of the on-field executives working through which we confirmed that the on-field executives will meet the customer based on customer availability and we provided the option of enabling the active/inactive button in the mobile app through which the working beyond the official hours can be monitored. The restriction in regular business hours can be set in the portal application for each and every executive.

Expense and Claims can be automated and will become more easier for sales and service team using Mobility Solutions , Where day wise expense applying , expense approval status and progress , with date of expected claim release is also known, It also helps your finance team to keep track of these reimbursement expenses for their monthly and Quarterly review.

Sales Team members daily schedules , daily on time client/ customer visits , with number of planed vs unplanned schedules , with their current progress can be instantly known using Trinetra iWay Field Force Management Solutions , We can also align our Sales team towards focusing them on their targets and goals.

Service team engagement with the customer plays a major role in retaining and evolving you business to next level, Service team performance need to be measured with feedback from the client instantly soon after the Service/support is provided, Where Trinetra iWay Field Force Mobility solutions helps to know instant feedback from the clients and adhering to the Time scheduled for the services will in turn result in satisfied customers.

Yes Trinetra provides the user friendly application with leave management feature where the leave apply with remarks can be done on the go. The overall leave details of the field executives can be taken as reports. The managers can approve the leave from the mobile app on-the-go.

Yes Trinetra provides the productive field force management application where rescheduling of jobs can be done from the mobile application itself by the executives the customer location itself with remarks. Executives will be getting the push notification also which will be useful for them to avoid miss outs of the rescheduled meetings.

Yes Trinetra provides the user friendly application with attendance management feature where the shift in and shift out can be marked on the go.The overall attendance of the executives can be taken as reports. Real time notifications also provided on the marking the attendance before starting the work.

We have notifications on upcoming schedules that will be triggered to involved parties (client and service engineer). If a schedule is created for the upcoming maintenance, yes the notification can be triggered for the same to the relevant stakeholders.

Yes, the option of uploading the multiple photographs in the schedule management can be provided in the Trinetra iWay Fieldforce management app. The instant feedbacks with ratings & photograph can be uploaded from the client location.

Trinetra iWay’s FieldForce Management App have notifications on upcoming schedules that will be triggered to involved parties (client and service engineer). If a schedule is created for the upcoming maintenance, yes the notification can be triggered for the same to the relevant stakeholders.

We know that customer are the king and the solution that we provide to you is also a customer focus, as primarily we work towards the customer satisfaction always. The categorization of the customer can be done with the priority like high, warm and low. You can categorize the customer into dealer, farmer, distributor, retailer and any other field to be added means that can be also supported with Mobile Resource Management App.

Yes we can generate the sales team task management reports at the end of the day that how many times the visit has been done for each and every dealer/farmer by the respective executive. Fieldforce Mangement App report can be generated in pdf, excel and word formats for which we have named it as dealer/farmer visit details report. The report can be scheduled to the email id also from the portal application.

The grouping of the customer can be done based on the branches and the field executives which will be useful to avoid unnecessary clashes between sales & service team executives.

Yes, We can provide a separate add-on module in Trinetra iWay mobile app to redirect to your broucher which is saved in your mobile as softcopy. If the broucher to be sent to client’s email id then we can provide the same as a add-on option based on your need and requirement.

The alarm notification will be great breakthrough. If field executives an asset is having some problem like battery drained, no GPS conditions the Mobility Solutions portal will get an immediate alert with the location.

Yes, Trinetra iWay Mobile Fieldforce Management App provide a module called News management where you can send the bulk notifications to the executives who work on-field and the same will be useful for the executives to close the order on-the table from client location itself.

Yes, Our Mobility Solutions have the option of getting instant feedbacks from the client after each and every call completed. After getting the feedbacks from the customer, the sales & service executive can update his feedback separately in which the actual mistake with justification can be provided by the executives.

Yes, the field executives can take the past history to know the solution that has been provided earlier for the customer. Trinetra iWay’s Mobile Fieldforce Management Software will help the sales & Service team executive to close the tickets easily with quick turn around time. This will help mostly to close repeated tickets quickly.

Yes, Sales executive can raise the open tickets to the service technicians over mobile app for which both sales and service persons should be using Trinetra iway mobile app. The sales executive can raise the open ticket to service technicians with impact on the sales order closure also which will result in high revenue generation for your company.

Sales Team members daily schedules, daily on time client/ customer visits, with number of planed vs unplanned schedules, with their current progress can be instantly known using Trinetra iWay Field Force Mobility solutions, We can also align our Sales team towards focusing them on their targets and goals.

Expense and Claims can be automated and will become more easier for sales and service team using Mobility Solutions, Where day wise expense applying, expense approval status and progress, with date of expected claim release is also known, It also helps your finance team to keep track of these reimbursement expenses for their monthly and Quarterly review.

You and your device’s access to the Trinetra iWay application service will be accomplished via a secure links and all of your data will be protected through our secured backup procedures.

While one of the main drivers behind WFM is productivity, it helps to improve the customer experience. Customers value a personalized approach today more than ever, and with WFM managers can optimize and prioritize tasks, schedules to provide quality service thus improving satisfaction.

Virtually in any department where two-way non-voice communication is practiced/to be practiced. Trinetra iWay app would be more useful in the following departments – Sales, Service, Payment Collection/disbursal etc.,

Trinetra iWay app is designed to work with 3G/4G data connection (i.e.) GPRS. Ensure ‘background data services’ is enabled for data synchronization. Location capture is done with the help of network signal of the service provider. In areas where signals are not available, GPS, if available on the mobile phone, can be turned on. If GPS is also not available, status updates on activities can still be done on the mobile application by the field personnel.

Trinetra iWay is presently available on Android mobile phones and would soon be available on other leading platforms as well.

Simply put, businesses cannot stay competitive today without using technology well. Customer expectations continue to rise, anchored by fast-moving companies whose success hinges on using technology to create exceptional experiences. As a result, every company that wants to stay competitive must consider new approaches and systems to adapt.

Trinetra iWay Mobile Workforce application is available as a native mobile app for Android devices. So no special hand-held devices are necessary to access in the field.

Work Force Management application serves companies that send sales persons or service technicians into the field by helping them automate scheduling, time sheets, field data collection, and dispatching etc. also the application take care of client management, job management and payment for the jobs. Using such software make your work easy, accurate and fast.

Trinetra iWay mobile application empowers field workers to have direct access to order information and work data from a handheld device which helps improve productivity and work efficiency.