Client Background:

The Client is one of the reputed Premier Vehicle Automobile Spare Parts Distributors for handling Cars and Commercial Vehicles in the region of Maharashtra, Gurgaon. The Company acquired the present premises to provide for rapid expansion in the business activities. Over the years, the client has added dealerships for distribution and service of vehicles manufactured by Volkswagen, Honda, Mercedes-Benz and Chevrolet.

They are responsible for the products of Premier Ancillary Automobile spare parts whose products are fitted as original equipment by the vehicle manufacturers. These distribution centres are located across the Globe.

Business Requirement:

The client wanted a mobile application to track around 200+ marketing executives at real time. They want to integrate the ERP of the order processing system and need an innovative tracking solutions.

Solution Implementation:

Trinetra provides the mobile application Trinetra iWay – People tracker to track the marketing executives at real time on a web based application using tis Monitor Module. Each marketing executive will be provided the android phones with the installation of the Trinetra iWay People tracker mobile application. The users can be easily track the marketing executives on the go and can schedule the executives for appointment places in the web based application. Trinetra also provided the solution to integrate the order processing software where it will be helpful for the users. Trinetra’s Business oriented reports helps in data oriented futuristic decision making.

Benefits:

• Comprehensive Executives Monitoring
• Improved and on time Customer Service
• Increased Resource Utilization during business hours
• Maximized Productivity and ROI
• Decreased Overtime
• Reduced Operational Costs

The post Executive Tracking App For An Automobile Spare Parts Distributor appeared first on Trinetra iWay.

Client Background:

The client is a leading Textile Fabric materials provider by providing competitive, reliable and efficient textile materials to their customers across boundaries. The organization has been in existence over decades.

Business Requirement:

The client needs a solution to track the Textile Executive who are responsible for the On field order activities for the Textile product. The pain point for them is to timely send the Textile executive to the order places for the day to day business activity.

Solution Implementation:

Trinetra provides a powerful mobile Application where it will be downloaded in all the Textile executive mobile phones and the administrator of the Textile company will monitor the real time position of the Textile Executive. Trinetra also provides the Asset Scheduling option where it will be beneficial for the Textile administrator to allocate the Textile executive to the Order places on time. The Landmark activity report gives them a clear picture of the Textile executive who are visited the Order places for the particular Time Stamp.

Benefits:

• Transparent Tracking of Textile Executives
• Time Management
• Improves Productivity of the Textile Organization
• Reduced Operational Costs

The post Executive Tracking App Provided For a Textile Industry appeared first on Trinetra iWay.

Client Background:

The complete farmer satisfaction through best services is the drawing force of Client’s marketing, strategy. The Company has expanded its program from improving the crop productivity at farm level to the overall development of the farming community. To provide to the farmer’s high quality products in the right time, client has an extensive and integrated marketing network which is handled by his own sales and marketing team of around 100+ executives

The Company provides comprehensive capsules of various fertilizer promotion activities, which includes agronomical programs, use of extension media, publicity and farmer development programs.

Business Requirement:

The client wanted a mobile application where they need to provide incentive schemes based on the distance travelled by their marketing executives

Solution Implementation:

Trinetra provides an optimal solution to track the distance travel information of the marketing executives through its and can see the detailed Trip Summary report of all the marketing executives. This Report gives a complete picture of the executive’s distance travel information using the mobile application.

The administrator can decide the incentive to the marketing executives based on the distance travel information. The Trip summary report of the marketing executives can be automatically scheduled to the respective stakeholders on the frequency of daily/weekly/monthly basis.

Benefits:

• Incentive for Executive at ease
• Detail Visibility of executive’s work progress
• Reduces manual Intervention for administrator
• Improves Productivity of the Organization
• Reduced Operational Cost

The post Sales team management for Fertilizer manufacturing industry appeared first on Trinetra iWay.

Client was a successful service provider in insurance sector for more than 50 years in Hyderabad, fulfilling customers’ needs with comprehensive insurance policies. Client provides wide range of services with integrity and caters to the diverse insurance needs (auto, home, business and life insurance) of valued customers with best-in-class service team of around 160+ executives.

Business Need

To continue with their consequent success of 50 years, client analyzed their work progress and identified practical time consumption by their service team was a constraint for their growth. Client wanted to look at ways to reduce the turn-around time by adapting new technologies for an effective solution.

Solution Implementation

Trinetra iWay provided an informative modular application for the client to monitor their field executives easily in real time. By integrating this app in each field executive’s smart phone, managers will have complete visibility over their insurance agent’s progress of the day at any point in time. One of the main objectives of the customer was to reduce turn-around time, therefore additional customized features such as the ability for agents to input and send the visited customer details with key requirements from their smart phones to their CRM tool was an additional step ahead of their peers. This facilitated quotations to be sent by the organization in shorter duration. With the insurance agent’s location being visible to managers, unplanned but important visits were easily accomplished by allocating to the closest insurance agent based on their present location. This in turn led to increased accountability, reduced turn around time and enhanced customer service.

Benefits of the solutions

• Better reputation of the organization
• Reducing application process time
• Improve Business Forecast
• Data Based Decision making
• Maximized Productivity
• Exceeding customer expectations
• Lesser turn-around time for Sales closure

The post Field force tracking App For An Insurance Sector appeared first on Trinetra iWay.

The client is a leading Fast Moving Consumer Goods service provider extending their supply chain management with competitive, reliable and efficient services to their customers across borders. Client has its major customers in the region of Saudi Arabia & Qatar. The client has a constant vision towards improving their core competency by adapting new technologies.

Business Need

Client was in need of an effective solution to enhance their delivery performance and cost control. They were evaluating an application with comprehensive features to monitor and manage progress against the planned schedules and their logistics data in an efficient way. As supply chain management was a key criterion in their business, they wanted to empower their dispatch manager to have insight into the entire route planning and dispatch process.

Solution Implementation

Integration of Trinetra iWay Mobile Resource Management Solution provided the customer with the required solution for monitoring and managing 200+ Executives used for Dispatch services. Implementation of this application enabled dispatch manager to track the real time information of the trucks and the delivery of the products instantly. Trinetra iWay also provided intelligent features such as geozone, with automatic alerts for every entry and exit into the delivery location. It enhances the client’s assets safety and also avoids deviation from their route plan. On the smartphone the delivery person can also get the customers signature which will act as a proof of delivery of the product. Trinetra iWay offered a comprehensive application with key features that facilitated dispatch managers to manage the entire delivery process, and enabled them to get detailed reports on their logistics assets and mobile workforce. Trinetra iWay Mobile Resource Management solution enabled them to get insight information for analysis and business improvement.

Benefits of the solutions

• Dispatch Management
• Visibility over performance
• Improved Executives work performance
• Increase Client Satisfaction
• Maximized Productivity
• Decreased Overtime
• Gain real-time control over their assets
• Reduced Operational Costs

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Client is one of the leading manufacturers in textile spinning machinery in Tamil Nadu, Tirupur. The organization has made giant strides by providing customized products for more than 40 years. Client has been playing a vital role in global market by contributing textile productivity in an international hub.

Business need:

Main objective of our client is to track their vendor vehicles movements inside the manufacturing plant that sprawls over 40 acres. To make ease of this process client needs an effective solution that can track and manage their customer vehicles in real time and to provide a virtual security.

Solution Implementation

Trinetra iWay Mobility solutions provides an apt virtual security solution for the leading spinning machinery manufacturer, to track their vendor’s vehicle position inside the manufacturing plant area. With our app integrated on the smart phone in every vehicle, securities & supervisors can keep a track record on the time spent by each vehicle in different locations. The product was also customized to allow the client to receive / send alert notification if the vehicle is ideal for long time / if the pickup time delays from planned and many more business rules can easily be incorporated in our flexible solution. GPS Tracking & Mobility Solution allowed our client to manage the vehicles efficiently by avoiding unnecessary delays and thereby increases their business productivity.

Benefits

• Effective vehicle management
• Secure transit in-premises
• Management by exceptions
• Reduces manual intervention
• Improved customer service
• Maximized productivity
• Reduced operational costs

The post Sales and Service Team Management For A Spinning Machinery Manufacturer appeared first on Trinetra iWay.

Client is one of the emerging generator manufacturers and service providers across India having his HO in New Delhi, having a long-term vision to provide world class generators that satisfy market demands. By providing high quality of products and services to their customer, they have stamped their presence globally, client has a team strength of 150 + of Sales and Service team.

Business Need

Client ‘s vision is to increase brand awareness of their product across the globe for which customer satisfaction is key. To accomplish their objective, they were in need of customer feedback survey application which would facilitate them to obtain it seamlessly.

As the client aimed to provide customers with what they are in need of and delight them with a consistent, personalized experience they procured Trinetra iWay app focusing on Sales Force Empowerment to collect customer feedback.

Solution Implementation

Trinetra iWay Sales Force Empowerment solutions has effective solution to extract customer’s feedback from field executive’s smart phone with a separate Feedback feature which is tailor made for client’s business needs. Our Sales Force Empowerment app is integrated in each field executive’s smart phones; this enables the client to share their feedback during each visit. Once the client shared their feedback it will be triggered in the server, from there it will be scheduled automatically to mapped email ids.

This Client Survey Feedback application has various other value added features which include conveniences to track the visited place, time stamp, type of machine and executive details.
Besides getting feedback it also enables them to get clear idea to focus on geographic expansion of their business globally.

Benefits of the solutions

• Improved Business Reputation
• Enhanced Product benefits
• Customer satisfaction
• Identification of growth path
• Exceeding expectation of customer needs
• Reduce ERP maintenance
• Geo-graphic presence visibility

The post Sales Force Empowerment App For Generator Manufacturers And Service Providers appeared first on Trinetra iWay.

Client is one of the prominent and leading service providers in construction sector in New Delhi with their hard earned reputation of quality, integrity and dedication to excellence in and around India. They have round 1000+ staffs which they are utilizing for their business needs.

Business Need

Visibility over the road laid area, material utility, remaining part to be completed and obtaining the accurate information in real time are the pain point of every construction industry. Our Client aspiration is to be unique among the competitor by aligning the process instant, effective and user friendly with an innovative solution to utilize the available resource efficiently and to reduce the operational cost.

Solution Implementation

Integration of Trinetra iWay mobile resource management solution provided the clients with their required solution. Implementation of this Street Smart Mobility application facilitates the admin to have a visibility over the road laid area, utility of the available assets and remaining part to be laid. Our mobility solution provides real time information over the resource utility and work progress status instantly using the Progress vs Achieved Reports and Dashboard. Providing complete visibility over their work strategy enhances our client to measure remaining hours to complete the project and also facilitates to send push notification to admin incase of any delay in the process.

Trinetra iWay mobility solutions address the clients need and facilitate them to have a complete control over their valuable assets with its on field mobile applications which leads them to increase their productivity consequently.

Benefits of the solutions

• Increases Productivity
• Provides Effective utilization of executives
• Provides Effective utilization of tools
• Improve Customer Service and experience
• Decrease Overtime
• Reduce Operational Costs
• Time Management

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Client belongs to IT industry; they provide effective industrial science, consulting and business re-engineering solutions for clients across the globe, including their fortune 50 customers. They are located in Bangalore, with executives over 25+  supporting its clients.

Business Need

Collecting customer support request and tracking the progress made over each of the ticket remains the challenge for every help desk service provider. Being a reputed IT company our client needs an effective solution to provide the best IT supports for their customers. In this approach, they favoured their end client’s by providing them provision to raise a ticket support, incase of any difficulties while handling their plethora of products.

Solution Implementation

Integration of Trinetra iWay mobility solutions helped our client to address their clients need immediately using its monitoring module and scheduling module. This solution Improved customer experience and their bottom line performance. Implementation of this user friendly application facilitates end users to raise tickets in case of any clarification while using the product and in vice versa our client can track end client’s exact location.

Our innovative app triggers instant acknowledgement after every successful ticket log made by the customer. Ticket log related notification triggers to respective service executive mail id & thereby they could support end users need within reasonable turnaround time. Effective utilization of Trinetra iWay facilitates our client to track location, date, time spent over the issues, route cause for the problem and resolves / analyse on an issue that arises often.

Benefits of the solutions

• Maximized Visibility over your team
• Enhance customer relationship
• Effective utilization of tools
• Improved Customer Service
• Decreased Overtime
• Reduced Operational Costs

The post Mobility Solutions For IT Industry appeared first on Trinetra iWay.

Client is one of the leading lift/elevators manufacturing company in Bengalore recognized for their quality of product and excellence of service in and around India. Also has a Service Team Strength of 60 executives.

Business Need

Client was looking to implement an effective solution to optimize their executive’s work progress and also to have a complete insight over their allocated task. Client believes that timely engagement with their existing customers will lead to better customer satisfaction

Solution Implementation

Trinetra iWay service team management solution facilitates service team manager to map a customer’s work location, awareness of each executive’s job progress, time deviation and work site location. This also facilitates the manager to schedule the right amount of tasks for each of the service team taking into account the distance and other vital parameters.

Additional features of our service team management app is to close the tickets raised on their own after verifying with the service completion status. Trinetra also make ease of every customers to provide feed back at their door step based on services done by the executives. Instant notification by Trinetra iWay triggers each day report to respective stake holders. Integrating with Trinetra iWay service team management app address the client needs by providing complete insight over their service team and instant engagement with their customers.

Benefits of the solutions

• Maximized Job completion performance
• Effective utilization of service executives
• Improved Customer Service
• Decreased Overtime
• Reduced Operational Costs

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